Terms & conditions of Hire

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These terms and conditions supersede all others and are updated regularly - updated 01/04/2026

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Legal Jurisdiction
This agreement (and any disputes, claims or proceedings of whatsoever nature arising) shall be governed by and shall be construed in accordance with the laws of England. The hirer hereby consents to the exclusive jurisdiction of the English courts in all disputes.

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1. Weekly hire
All weekly bookings start from 4.00pm on Friday/Saturday  (or the day agreed) and the property must be vacated by 10.00am on the Friday/Saturday (or the day agreed) that the period ends.

 

However, if we have no bookings either side of the weekly booking  we aim to be flexible on arrival and departure times on request.

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2. Short Breaks Hire
Short break bookings are from 3pm on the start date and 11am on the departure dates.

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However, if we have no bookings either side of the weekend booking  we aim to be flexible on arrival and departure times on request.

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3. Deposit/Payment
 

• A deposit of 50% is due on receipt of booking

• If your booking is within 60 days then we need the payment in full

• f your booking is over 12 months away then £500 deposit is required

• A balance is due in in full 60 days before arrival

• All payments within 60 days are non refundable - see cancellations 

• No booking is confirmed until a booking form and payment is received 

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You may make a provisional booking by phone or email, and, once the dates have been agreed, this will be held for a maximum of 48 hours. Your deposit payment and booking form must be received within 48 hours of the phone or email confirmation or the accommodation will be released on the calendar.

If the balance is not received by the due date the deposit will be forfeited and the accommodation may be re-let.

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4. Cancellation & Refunds

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• The initial deposit is refundable up to 90 days before the arrival date

• If a cancellation request takes place within 90 days of the arrival date and after monies paid and we can re-let the property, we will refund in full less £250 administration charges, within 30 days less £500 administration charges. 

• Where a client wishes to change a date and we can accommodate the change we charge £100 administration costs. This charge may be waived given the length of notice

• Cancellation due to extenuating circumstances are listed here 

 

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Should the owners of Norfolk Beach House have to cancel the booking, every effort will be made to find suitable alternative accommodation. If this is not possible a refund will be made of all monies paid by the hirer from Norfolk Beach House owners or agents. No further financial claims against the owners will be considered.

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Should the hirer have to cancel the booking, we will request written extenuating circumstances and review accordingly. We reserve the right to exercise our cancellation charges. 

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5. Holiday Insurance
Once booked, the signed hirer (lead booker) is liable for the complete house rental costs. As such it is strongly recommended that the hirer take out suitable holiday insurance to cover costs incurred by unexpected holiday cancellation.

 

6. Availability
The booking is made on the understanding that the House will be placed at the hirer’s disposal on the dates agreed. Should this not be possible through fire, theft or circumstances beyond the owner’s control, the full amount paid by the hirer will be refunded. However note that no alternative accommodation can be provided nor will the hirer have any claim against the owner for compensation, loss or expenses. The accommodation is booked strictly on the basis that it is used for holiday accommodation only and there is no right to remain on the property after the expiration of the rental period.

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Availability Arrival Checks - we request all bookers to make contact with us 7 - 14 days before arrival so that we may confirm all original booking detail and send welcome notes, particulary if you confirmed over 6 months ago.

 

8. Breakages
The hirer undertakes to keep the House and all the furniture, fittings, fixtures and hot tub in the same state of repair and condition as at the commencement of the letting. The owners must be informed of any breakage. Should the damage result in another booking being cancelled the hirer will be held liable for all consequential losses to the owner.

 

9. Occupation
The hirer shall use the accommodation strictly for private holiday occupation and this agreement shall not confer on the hirer any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy. The hirer shall not do or allow to be done anything which may become a nuisance or annoyance to the occupiers of the neighbouring properties. The hirer shall not allow any person or persons to sleep in or otherwise occupy the accommodation except as specified on the Booking Form Request. If this is not observed, the owner reserves the right to refuse admittance or require that the hirer vacate the property. In this eventuality no refund of monies will be due.

 

10. Repairs
The hirer shall permit the owner to enter the accommodation at any reasonable time of day to inspect the condition of the decorations for the purpose of carrying out repairs that may be required to be done.

 

11. Safety
The owners take safety very seriously and do everything to ensure the house is safe, however your stay at the House is entirely at your own risk. The owners can take no responsibility whatsoever for any accident, injury or loss, howsoever caused, during your stay. This includes the use of the hot tub, bbq, garden games and activities. The hirer is responsible for raising any safety concerns to the owner for immediate attention. 

 

12. Smoking
For safety reasons we ask that guests do not smoke within the house. You may smoke in the garden, please dispose of cigarette butts carefully.

 

13. Service
If you should encounter any problems during your stay, or if you are dissatisfied with the service you receive, you should refer to the owners immediately. The owners will take all reasonable steps to correct any problems arising. The owners will not consider claims for problems notified to them after the stay has ended.

 

14. Amenities
The use of the house includes gas, electricity, water, heating, bedlinen, towels, cleaning products, bathroom toiletries, use of TV, Speakers, WiFi (password for WiFi) to be supplied separately) Broadband, and hot tub. White towels are to stay in the house, beach/spa towels are provided for spa/beach use. The hirer is also entitled to use anything left in the house.

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The hirer is also entitled to make use of buckets and spades, body boards, wet suits and other beach related paraphernalia  but this is not a condition of the rental.

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15. Cleaning, House Use and Departure 
The house, any equipment used and utensils etc must be left as it is found at the end of the hire period. Your £250 deposit  (£500 for Hen/Group parties) will be returned to you if the house is left in a satisfactory state. Beds must be stripped and bins emptied and bottles removed to the village bottle bank. The hirer must take responsibility to make sure all cleaning products are kept out of the way of children. The hirer must ensure that no fake tan is used on bed sheets and towels and that no hot items are places on surfaces including hair dryers. As the lead booker your deposit is at risk, so please brief all your guests.

 

16. Left items
The hirer will be notified of any of the hirers' possessions that have been left at the house after it has been vacated. The hirer must meet the cost of any items returned to them, or if they do not wish to have them returned, the owner will dispose of them. The owner accepts no liability for the hirers' items getting damaged in transit whilst being returned.

 

17. Security
The hirer is responsible for the security of the house for the duration of the booking period The hirer is expected to take all reasonable care of the house. The house must be fully secured after leaving it. No windows should be left open and all locks must be secure. When finally leaving the house on the day of departure all keys must be left in the back door and key box as found. Please use the key box when going off site.

 

18. Parking
Norfolk Beach House has parking for 4/5 cars, but you cannot park on the grass. Damage to the grass will incur a charge.

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19. Complaints procedure
If the hirer is not fully satisfied with the accommodation offered they must immediately contact the owner and every effort will be made to resolve the problem. If the situation cannot be resolved to the satisfaction of both parties, the owner (or representative) will attend as soon as possible to inspect the property. The owner will not consider claims for problems notified to them after the hire period has ended.

 

20. Variation to descriptions
Every care has been taken to ensure the accuracy of the details on the owner’s literature, website and advertising. However changes may be necessary from time to time and the owners reserve the right to make changes without notice.

 

21. Hot tub

The hot tub pool is used entirely at your own risk. Children should NEVER be left unattended in the hot tub. The hirer is responsible for guests safety, the use, condition and compliance of rules as stated in the terms and condition of rental and additional notes provided on completing payment. The hot tub  and cover is recorded, photographed and presented in a clean and sanitary state at the start of the rental. If the hirer is not fully satisfied with the hot tub condition they must immediately contact the owner and every effort will be made to resolve the problem. The hirer must ensure the shower is used for the hot tub before use, the hot tub is kept clean, no fake tan and no drinks are consumed in the hot tub.