Corona Virus implications, your holiday and how your T&C are affected
Summer Bookings - updated 2/06/20 The government has advised the industry that cafe, bars etc. and holiday houses will be permitted to open again on the 4th July 2020
In light of the current situation and to maintain our business, we are advising all clients to think early about the implications on their own guests and how best you can manage social distancing in our holiday houses.
These measures include:
1. Two families may stay indoors together consider using different living spaces, implement the 1+ meter rule to reduce risk (2m if possible)
2. Different meal times or use of timed use of dining spaces to allow social distancing or use outside dining spaces
3. Protecting the elderly or more vulnerable in your group
4. Sanitising communal spaces after use, using the hand sanitisers available. Bringing your own PPE.
5. Considering the group size
6. Considering your group size when mixing in public spaces
7. Understanding the Government Guidance to social distancing
8. Knowing your guests lock down history for possible post visit tracing
9. Considering your noise level outside and group numbers for community relations
10. Deferring your stay
Refunds and Deferrals
In light of the current situation, we are asking clients who wish to defer their holiday until 2021 to give us maximum notice, in the case of refunds to give us 8 weeks notice so we can find an alternative booking to facilitate a refund. If this process is not managed carefully, this entire industry risks going bankrupt. Our policy of non refundable deposits (Para 4 below) will remain in force, but we are working with each individual booking to find a way to support both parties in this difficult climate. The more notice you can give us, the more likely we will find an another booking.
---- Previous updates ----
Refund update to below message dated19/05/20 In an attempt to find an amicable solution to all reservations between 18th March and 16th May and that fell within the 60 days non-refundable period we have agreed to refund 50% of your fees paid.
16 March - 16th May Reservations Sadly we do not have the ability to refund or date change any rental that occurs between the 18 March and 16 May. If you have insurance I urge you to submit a claim. Bookings outside of these dates may be moved to other dates or to 2021, balances will still be due in accordance with our standard t&c. If government support is offered to us as a business, we will of course review rentals affected by the current Covid19 situation.
Our Terms and Conditions
The rationale (in all cases) for adhering to our t&c is to protect our business and other bookings further down the line. In addition, moving the date simply moves the problem and prevents those who are outside the current t&c from choosing alternative dates.
On our booking form (item 5) we urge people to take holiday insurance. We know individuals have been able to claim on the insurance, who would not pay out if they classed us as having ‘changed’ the booking. We have not closed, or changed any booking, the government is preventing you from travelling. Sadly there is no plans to reimburse this business sector.
Booking made in the crisis period - Revised Covid 19 deposit payment terms
2020 Covid 19 deposits – for bookings made within the crisis period our terms are 25% deposit and balance 60 days before your arrival. Should the Covid 19 Government travel restrictions still be in force on your arrival date we will refund in full up to 30 days before arrival. Refunds may take 2-4 weeks to process. We do advise giving us 4-8 weeks notice if you wish to cancel, so we can find an alternative booking.
Terms & conditions of Hire
These terms and conditions supersede all others and are updated regularly - updated 25/04/2020
Norfolk Beach House including Meadow House and Admiral House, Mundesley on Sea.
This agreement (and any disputes, claims or proceedings of whatsoever nature arising) shall be governed by and shall be construed in accordance with the laws of England. The hirer hereby consents to the exclusive jurisdiction of the English courts in all disputes.
1. Weekly hire
All weekly bookings start from 4.00pm on Friday/Saturday (or the day agreed) and the property must be vacated by 10.00am on the Friday/Saturday (or the day agreed) that the period ends. However if we have no bookings either side of the weekly booking we aim to be flexible on arrival and departure times.
2. Short Breaks Hire
Short break bookings start from 2.00pm on the agreed start day (Friday) and the property must be vacated by noon Sunday unless otherwise agreed. On occasion, if we have no bookings either side of the short break, we will aim to be flexible on arrival and departure times.
Payment is divided into three amounts and should be made as follows:
1. a non-refundable deposit of one half (1/2) of the full amount at the point of making the booking
2. where a deposit is agreed of less than 50% we will request the balance of deposit 6 months before arrival date
3. the final one half (1/2) is due 60 days before arrival date
If the booking is being made within 8 weeks of the date of hire, the full amount of the hire charge is payable.
You may make a provisional booking by phone or email, and, once the dates have been agreed, this will be held for a maximum of 3 days. Your deposit payment and booking form must be received within 3 days of the phone or email confirmation or the accommodation will be released on the calendar.
If the balance is not received by the due date the deposit will be forfeited and the accommodation may be re-let.
4. Cancellation & Refunds
All deposits and balances are non-refundable, however should you cancel and we can re-let the property we will refund you in full. To avoid clients holding and releasing popular dates we charge a 15% administration charge of the deposit paid. Balances are due 60 days before arrival. If cancellation takes place after all monies have been received by the accommodation owners no refund will be made unless the property is re-let in which case 85% of the amount paid will be returned.
Should the owners of Meadow House have to cancel the holiday, every effort will be made to find suitable alternative accommodation. If this is not possible a refund will be made of all monies paid by the hirer to the owners of Meadow House for the accommodation. No further financial claims against the owners will be considered.
5. Holiday Insurance
Once booked, the hirer is liable for the complete house rental costs. As such it is strongly recommended that the hirer take out suitable holiday insurance to cover costs incurred by unexpected holiday cancellation.
The booking is made on the understanding that the House will be placed at the hirer’s disposal on the dates agreed. Should this not be possible through fire, theft or circumstances beyond the owner’s control, the full amount paid by the hirer will be refunded. However note that no alternative accommodation can be provided nor will the hirer have any claim against the owner for compensation, loss or expenses. The accommodation is booked strictly on the basis that it is used for holiday accommodation only and there is no right to remain on the property after the expiration of the rental period.
The hirer undertakes to keep the House and all the furniture, fittings, fixtures and hot tub in the same state of repair and condition as at the commencement of the letting. The owners must be informed of any breakage. Should the damage result in another booking being cancelled the hirer will be held liable for all consequential losses to the owner.
The hirer shall use the accommodation strictly for private holiday occupation and this agreement shall not confer on the hirer any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy. The hirer shall not do or allow to be done anything which may become a nuisance or annoyance to the occupiers of the neighbouring properties. The hirer shall not allow any person or persons to sleep in or otherwise occupy the accommodation except as specified on the Booking Confirmation letter. If this is not observed, the owner reserves the right to refuse admittance or require that the hirer vacate the property. In this eventuality no refund of monies will be due.
The hirer shall permit the owner to enter the accommodation at any reasonable time of day to inspect the condition of the decorations for the purpose of carrying out repairs that may be required to be done.
The owners take safety very seriously and do everything to ensure the house is safe, however your stay at the House is entirely at your own risk. The owners can take no responsibility whatsoever for any accident, injury or loss, howsoever caused, during your stay. This includes the use of the hot tub, bbq, garden games and activities.
For safety reasons we ask that guests do not smoke within the house. You may smoke in the garden, please dispose of cigarette butts carefully.
If you should encounter any problems during your stay, or if you are dissatisfied with the service you receive, you should refer to the owners immediately. The owners will take all reasonable steps to correct any problems arising. The owners will not consider claims for problems notified to them after the stay has ended.
The use of the house includes gas, electricity, water, heating, bedlinen, towels, cleaning products, bathroom toiletries, use of TV, Speakers, WiFi (password for WiFi) to be supplied separately) Broadband, and hot tub. White towels are to stay in the house, beach/spa towels are provided for spa/beach use. The hirer is also entitled to use anything left in the house.
The hirer is also entitled to make use of buckets and spades, body boards, wet suits and other beach related paraphernalia.
The house, any equipment used and utensils etc must be left as it is found at the end of the hire period. Your £250 cheque (£400 for Hen parties) will be returned to you if the house is left in a satisfactory state. The hirer must take responsibility to make sure all cleaning products are kept out of the way of children.
16. Left items
The hirer will be notified of any of the hirers' possessions that have been left at the house after it has been vacated. The hirer must meet the cost of any items returned to them, or if they do not wish to have them returned, the owner will dispose of them. The owner accepts no liability for the hirers' items getting damaged in transit whilst being returned.
The hirer is responsible for the security of the house for the duration of the booking period The hirer is expected to take all reasonable care of the house. The house must be fully secured after leaving it. No windows should be left open and all locks must be secure. When finally leaving the house on the day of departure all keys must be left on the kitchen table for the owner.
Norfolk Beach House has parking for 4/5 cars, but you cannot park on the grass.
19. Complaints procedure
If the hirer is not fully satisfied with the accommodation offered they must immediately contact the owner and every effort will be made to resolve the problem. If the situation cannot be resolved to the satisfaction of both parties, the owner will attend as soon as possible to inspect the property. The owner will not consider claims for problems notified to them after the hire period has ended.
20. Variation to descriptions
Every care has been taken to ensure the accuracy of the details on the owner’s literature, website and advertising. However changes may be necessary from time to time and the owners reserve the right to make changes without notice.
21. Hot tub
The hot tub pool is used entirely at your own risk. The hirer is responsible for guests safety, the use, condition and compliance of rules as stated in the terms and condition of rental and additional notes provided on completing payment. The hot tub and cover is recorded, photographed and presented in a clean and sanitary state at the start of the rental. If the hirer is not fully satisfied with the hot tub condition they must immediately contact the owner and every effort will be made to resolve the problem. The hirer must ensure the shower is used for the hot tub before use, the hot tub is kept clean, no fake tan and no drinks are consumed in the hot tub.